Founded in Brisbane in 2005, SmartSpeak is a collective of telco and IT specialists who specialise in providing tailored solutions to automate high-volume customer interactions with exceptional customer experiences.
We make life easier for your customers
and reduce call centre operating costs
with tailored IVR systems that use
advanced contextual technology.
When businesses want to provide first-class customer experiences, SmartSpeak creates advanced Speech Technology solutions. In the first instance, we work with our clients to understand their business. This is how we make customer interactions ultra-intuitive.
Our experienced team creates and manages solutions for a variety of leading brands and household name service providers in Australia. SmartSpeak’s original solutions handle millions of customer interactions per year.
A focused approach
At SmartSpeak, we focus on what we’re good at. Speech technology. We know what works and what doesn’t. We know what technology is mature enough to implement now and what is on the horizon.
A great speech solution should be like human language: regularly changing, evolving and adapting to the needs of its users. We aim to combine your customer data with the latest in Speech Technology and your existing systems to provide seamless, intuitive experiences.
Our back story & vital stats
Customer base is
Government and telco
Customer assurance comes with knowing that all SmartSpeak IVR systems exceed security requirements, are fully accredited and developed using best-of-breed systems.
We are Payment Card Industry Data Security Standard (PCI DSS) compliant
along with various other industry leading technologies, depending on specific client needs.