Voice of the Customer

SmartSpeak has over half a decade of experience at providing bespoke Voice Of the Customer solutions to some of Australia’s leading businesses. We are adept at creating VOC solutions that provide industry recognised metrics such as CSAT and Satmetrix certified NPS via multiple simultaneous channels of delivery.

NPS Calculator

We get asked about this one a lot! Watch our video on how to calculate an NPS or Net Promoter Score, or use our free online calculator.

To calculate your score, enter the number of respondents that gave a rating in one of the following groups.

 0-6
Detractors 
  
 7-8
Passives 
  
 9-10
Promoters